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How to solve Problem RR Email account?

    • 32 posts
    February 11, 2018 11:40 PM PST


    Afternoon.  I have a RR email that was working ok up til a few days ago. I can log onto the att site and access emails normally using the password I have used for a while.  Live mail, outlook thunderbird and opera all fail to contact the server using the imap settings in your link above and either the password or the secure mail key I set up. specifically and with ssl and outbound auth required. a gmail throwaway account i have works fine with the same settings (except gmail of course). Is there a way you can check my account for me?  I am out of ideas.  I tried the "" settings and the pop settings ""

    • 16 posts
    February 12, 2018 3:12 AM PST


    1. If you are finding trouble accessing your email due to server problems, then you have to test those problems in order to use your webmail. Like websites, webmail services are also hosted on the server, and they bypass the network you are using along with the local email client. With this, troubleshooting becomes a whole lot easier.

    2. You have to browse your webmail URL, which in this case would be www RR com.

    3. After that, you will enter your email address along with password. If you are not able to log into your account, then you have to try resetting the password. If resetting of the password doesn’t solve the issue, then there is an authentication error, which has been caused due to the server issue.

    4. You have to send a test message on your mail only. You can also send a message on your other email ID. Basically, you are checking whether it is possible to send and receive emails or not.

    5. If you get an immediate error while sending or receiving the email, then that’s a server issue. If the mail are sent and received immediately, then the server is fine.

    6. There are a number of issues, which can’t be caught at the time of webmail testing. It is important for you to check the server because most of the problems have one focal point and that is ‘server’.

    7. If you are dealing with problems related to SMTP or Outgoing email server connection, then that is also because of the incorrect configuration of the server.

    8. If you are using both IMAP and POP, but IMAP is not working properly, then again, the problem is related to the server because  makes use of IMAP only. It may be the settings in the email client, which are configured in the wrong manner.

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    This post was edited by Rachel Cooper at February 12, 2018 3:15 AM PST
    • 32 posts
    February 12, 2018 4:11 AM PST



    Thank you, thats what we are here for! Glad I could help.


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