Countdown And NetSafe Users Are Receiving Scam Emails

  • Countdown and NetSafe users are receiving scam emails and confirmation regarding unknown placed order.



    The countdown is getting a growth in reports of people are getting scam emails telling them they have won Countdown vouchers ranging from $50-$2,500, asking to take part in surveys to get a free voucher or even confirming shipping they haven’t placed or ordered. The scam emails may count Countdown logos and ask the recipient to offer personal information and details, click links to claim a reward or open an attachment. The emails differ in look and come from a range of addresses, from supposed reward companies to photography business.


    Countdown firmly inspires users not to provide out their personal details to anyone proclaiming to be from Countdown and to avert clicking on doubtful links or attachments in emails.


    James Walker, Countdown’s General Manager of Corporate Affairs, share his words if users are not sure whether an email is legitimate they should check the scam cautions page on  Countdown’s


    “Unfortunately there are scammers targeting New Zealanders via email using the Countdown name and branding and we want to warn consumers. If you have received an email that doesn't look like what you'd usually receive from Countdown, comes from an unfamiliar email address or seems too good to be true, then this is likely a scam.”


    Businesses like Countdown and other major retailers or airlines are targeted by scammers because they have large customer bases and often run competitions, so the communications can appear plausible.


    Businesses like Countdown and other vital retailers or airlines are aimed by scammers because they have big customer bases and often run competitions, so the discussions can emerge credible


    Mr. Walker does the addition of his words, “The scammers are not associated with Countdown and are not using Countdown data. We take our responsibilities for customer privacy very seriously and no personal details have been passed or leaked to spammers,”



    According to Sean Lyons NetSafe’s Director of Outreach, there has been a growth in authorized businesses being used in email scams to make the emails emerge reliable.


    According to him people easily get trapped in such scams just because these fake emails look like trustworthy. He also adds, Scammers are becoming more sophisticated in their approaches, so it’s important to always make sure that surveys, links, and requests for information are coming from a legitimate source.”


    How to tell if a Countdown competition is authorized :


    • All Countdown Facebook competitions are on the Countdown Facebook page and all One card strife are now on so users can always visit here to check whether the mail is authorized or not. The official Facebook of the Countdown holds blue verified tick with logo.

    • Countdown does run authorized user surveys. These are either run behalf of Countdown by and promoted through a website link printed on the till receipt buyer steps into the store, or users would have had to admit to joining the survey panel at some point.

    • If users have any doubts, they are suggested to get in touch with Countdown’s professionals or experts.


    If you want to report a scam to internet security group NetSafe, either log the incident through its website or simply make a call on its official number. Scam or fake emails can also be reported to the Department of Internet Affairs’ Electronic Messaging Compliance Team at


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